FAQ For Members

Can I download the videos?

You cannot download the videos.  Your access to Simply Skilled Teaching is ongoing so you simply have to log into the site to watch the videos over and over again.

How do I change my password?

No worries, we forget things too (where we placed our car keys, to close the garage door, and to put money in the meter).  We cannot help you with those things … but we can help you change your password.

At the Login page you will see “Lost your password?”.  Simply click on the link and enter either your Username or Email address (the one you used to purchase simplyskilledteaching.com) and follow the instruction(s) in the email you will receive.

Be aware that some email service providers, including those used with school-based email addresses, often completely block emails coming to you at the address.  If you do not immediately receive the email with the link, this is likely what has happened to you.  If you contact support, we can change your password for you.

Questions … contact our wonderful support team will help you out!

How do I access the private Facebook Group?

Head over to private Facebook Group – simplyskilledteaching.com Members, and request to join.

While you are there, also like our Facebook Page Simply Skilled in Second.

We are also on Instagram!

Did we mention that we are very social?

 

How do I cancel my membership?

To cancel your membership just send an email to our support team.   We’ll need your name, username and password you used to join. You can click here to do that. However, please note that in order to NOT be charged for the following month’s access, you MUST CANCEL 7 days before the end of the current month.  If you do not cancel 7 days prior to the end of the month and you have downloaded the next month’s resources, you will be charged for the month.

Whom do I contact if I have a tech question about the website?

We work hard to ensure that everything is working as it should … but sometimes tech breaks.  If you are having a techie type issue with the website just reach out to our Support team – they will be happy to help you!

Your videos seem to be constantly buffering. What can I do?

For the most part, slow video or audio buffering problems can be fixed with just a few simple steps.  Rarely are these problems hardware related.  So these issues can be resolved.

They suggest two things: Turning off any other program that might be using bandwidth and after clicking play, allow some time for it to download before trying to watch from the beginning.

The only other things I can think of:

  1. Turn of HD by clicking on it at the bottom right of the player. This will be a much less detailed version of the video and harder to see the charts.
  2. Or try a different browser. Maybe Chrome, Firefox or Opera will work better for you if you are on Internet Explorer.
  3. And in regard to my last suggestion, please check your speeds. Here is a site for speed test: http://www.speakeasy.net/speedtest/ Just click on the city that is closes to you and it will run. I’d say to run smoothly, you would need 10mbs download or better (ISPs say 5mbs for HD if nothing else is using bandwidth).  I am on a superspeed line and getting over the top. 90 mbs download and 12 mbs upload.
  4. And last, it might be worth it to see if your ISP has a “data cap” on your service that might be slowing it down.

I forgot my password. Can you help?

As you attempt to login, enter your username.  Then you can simply click the “Forgot Password” link and it will be sent to the email listed in your member record.  If you have a new email address please contact Technical Support and they will be able to assist you.

What are your accepted forms of membership payment?

We accept MasterCard, Visa, Diners Club, JCB, and Discover credit cards.

Will I get a receipt for my membership order and payment?

Yes.  You will receive an auto-generated confirmation with a receipt link directly to the email you provided in your member record once your payment is processed.  If you don’t receive one you might want to check your spam folder or make sure to whitelist our email address.  If you are using a school-based email address be aware that sometimes the systems used by schools “block” emails coming from businesses.  If this is happening you might want to give us a personal email address to use for all communication.

The videos won’t play on my computer or mobile device. Please help.

We’ll be glad to provide technical assistance whenever possible.  We have tested our videos on the current browsers and devices, but you may have one we haven’t tested.

Just send an email to Technical Support telling us which video you were trying to play and the device you were trying to play it on.  Please provide the Make, Model, and Browser you were using and we’ll check out the problem.

I received an e-mail asking for my password and other personal information. Is this legitimate, or is it a phishing scam?

We will never request your password or other personal information through email unless you have reached out to support with a login problem.  So it is likely a phishing scam.

How do I remove my email address from your email newsletter list?

You can remove your email address from a particular list by clicking “Unsubscribe” at the bottom of the email you receive.

How can I leave feedback?

Your feedback is important to us.  Just email our support team by clicking here and we’ll respond to comments.

How can I reinstate my expired membership?

Once a membership has expired, you may purchase a new membership term for the level of interest.  After payment has been completed, and you are directed to “register”, you can reinstate your membership by using your past login information.  If you do not remember your past login information and your email has not changed you can simply click the “Forgot Password” link and it will be sent to the email listed in your member record.  If you have a new email address please contact Technical Support and they will be able to assist you.

How Do I Change My Email Address?

Need to change your email address?  No problem.  Just let our Support Team know your old email address and the new one and we’ll make sure your records are changed so you’ll never miss important and timely updates from Homestyle Montessori.

Who Do I Contact If I Have Questions Or Problems?

If you should have any questions or experience any problems just email our support team by clicking here.  Provide us with the details and we’ll be back in touch shortly.

How Do I Update My Credit Card Information?

We take client confidentiality and security seriously.  Complete this form that will transmit your information via our Secure Sockets Layer (SSL) connection to our PCI-compliant card processing system.  Please allow 24 – 48 hours for changes to be processed.